Case Study: a leading insurance solutions provider achieves 15% ROI with GBG identity verification and fraud prevention

Leading Insurance Solutions Provider - Customer Case Study

GBG worked with a leading insurance solutions provider that was facing economic losses from fraud in claims disbursement and operational inefficiency in onboarding, driven by limited technical expertise and a lack of automation. The company needed to stop bad actors early without adding friction to the customer experience, especially as synthetic identity fraud was becoming a growing risk.

GBG implemented identity data verification capabilities to assess identity and fraud risk using customer input data, supported by fraud risk signals for email, phone, and IP address through a low-code API and visual journey builder. The solution improved onboarding and claims decisions, delivered a 15% ROI, and helped generate more than $1 million in financial gain by reducing synthetic identity fraud losses and improving operational efficiency.