Case Study: a leading digital gaming and sports company achieves 80% more automated approvals with GBG identity verification

Leading Digital Gaming And Sports Company - Customer Case Study

GBG worked with a leading digital gaming and sports company that was struggling to match hard-to-reach customers, verify date of birth for regulatory compliance, and prevent bonus abuse. The company needed a better way to onboard thin-file users while meeting complex AML and KYC requirements across gaming jurisdictions.

GBG implemented its identity data verification, document authentication, and FaceMatch capabilities to create adaptive onboarding workflows with the right level of friction for each risk profile. This helped the client automatically approve more legitimate hard-to-identify users, delivered a 13:1 ROI when the solutions were used together, and drove an 80% lift in automated approvals of hard-to-reach customer segments.