Case Study: Vestigium Services achieves rapid, 99% accurate tracing of goneaway customers with GBG Connexus (GBG)

Instant access to rapid, accurate and easy-to-use tracing

Vestigium Services, a Norwich-based tracing specialist founded in 2015, helps financial firms reunite goneaway customers with assets at a time when an estimated £50 billion sits in dormant UK pensions, savings and policies. Facing the need to consolidate many reference sources (like the UK Edited Electoral Roll and Companies House) into a single, cost-effective tool, Vestigium selected GBG’s Connexus solution after market trials.

GBG Connexus delivered a single search interface with over 1 billion interlinked data attributes, 13 million monthly updates, GAS Reactive and National Change of Address files and millions of consented phone numbers; it went live immediately and now underpins Vestigium Services’ investigations. The outcome: rapid, intuitive and highly accurate tracing—Vestigium reports finding the right person 99% of the time and locates over half of customers using GBG Connexus—while ongoing data additions have improved hit rates and speed.

Vestigium Services

Andy Davies

Business Development Manager