Case Study: BNP Paribas Personal Finance achieves greater fraud detection flexibility and efficiency with GBG Instinct

France’s leading personal financial services organisation required a world-class fraud detection platform

BNP Paribas Personal Finance, a leading French consumer credit provider, faced a challenge with its inflexible legacy fraud detection platform. Seeking to improve responsiveness, maximize the value of its supplier expenditure, and better meet customer care and regulatory obligations, the organization required a world-class solution.

The company selected GBG's Instinct fraud detection platform for its cost-effectiveness and usability. The implementation by GBG enabled BNP Paribas to create and adjust its own fraud rules without IT support, leading to substantial savings. The user-friendly platform significantly increased investigator productivity and satisfaction, with the team becoming fully conversant in just two weeks.

BNP Paribas