Case Study: Investment management company achieves 8% higher onboarding and £230k extra revenue with GBG's Multi Bureau (ID3global)

Financial Services Company - Customer Case Study

Financial Services Company, operating in the global financial services sector, needed to verify customer identities in real time to meet KYC and AML regulations while maximising genuine customer onboarding and minimising fraud and manual processing. To solve this, they engaged GBG and adopted GBG’s ID3global with the Multi Bureau functionality to broaden identity data sources and improve first‑pass match rates.

GBG’s Multi Bureau solution links two major UK credit bureaus via a single integration, prevents double‑matching, and gives firms full control over risk profiles and detailed decision reasoning. Trials reported by GBG showed tangible impact — including an 8% uplift in onboarding, an increase in AML pass rates from 70% to 78%, over £230k extra revenue and a 27% reduction in manual processing costs — demonstrating clear ROI and reduced customer drop‑off.