Case Study: Secure Medical achieves 50% reduction in fraud with GBG’s ExpectID® Age

ExpectID Age Provides Cure for Eliminating Fraud in Online Pharmaceutical Sales

Secure Medical, a telemedicine provider that processes 200–300 new patients a day seeking lifestyle medications, needed a fast, reliable way to verify self-reported age and identity before prescribing. To solve this, Secure Medical turned to GBG’s ExpectID® Age (the real-time age verification service originally offered by IDology) to validate customers submitting online medical histories.

GBG’s ExpectID® Age checks submitted name, address and birthdate against millions of public records and returns ID Notes showing which elements didn’t match, enabling Secure Medical to flag suspicious submissions. As a result of implementing GBG’s solution, Secure Medical reduced incidents of fraud by 50% and now uses the age-verification results as a key safety measure when deciding whether to issue prescriptions.