Case Study: Milford achieves instant onboarding and 10x client growth with GBG Cloudcheck

Milford choose GBG document verification

Milford, the trusted KiwiSaver and wealth management company in New Zealand, faced slow, paper-based onboarding that took hours and required clients to print, post documents and obtain signed verifications, with reviews by multiple teams. To modernize identity checks and protect client data, Milford chose GBG and its Cloudcheck identity verification solution.

GBG implemented the Cloudcheck API to integrate document authentication, biometrics and fraud checks into Milford’s existing workflows, reducing onboarding from hours to seconds and increasing monthly client onboarding from about 200 to 2,000. GBG’s solution also verifies identities against government databases, improves security and privacy, and purges personally identifiable data after seven days, enabling scalable, faster and more secure onboarding for Milford.

Milford

Matthew Thomas

Operations Manager