Case Study: The Royal Borough of Greenwich achieves faster fraud detection and recovers social housing with GBG Investigate (GBG)

The Royal Borough of Greenwich fights back against fraud with GBG Investigate

The Royal Borough of Greenwich is a south‑east London local authority serving over a quarter of a million residents and responsible for services from housing to council tax. To meet its legal duties under the Accounts and Audit Regulations, the council’s Internal Audit and Anti‑Fraud Team investigates cases such as right‑to‑buy and benefits fraud, blue badge misuse, non‑occupation and illegal subletting — and relies on GBG’s solution, GBG Investigate, as a multipurpose tracing and verification tool.

GBG provided GBG Investigate, giving access to over 1.5 billion enhanced, interlinked records plus powerful search and visualisation tools that let investigators trace people from a single phone number, name, address or email. The tool has driven numerous successful prosecutions, boosted productivity during National Fraud Initiative matching, reduced the need for expensive searches, helped free social housing for genuine applicants, and enabled recovery of illegal gains — outcomes the council attributes directly to GBG Investigate.

The Royal Borough of Greenwich

Kevin Kolendo

Investigator, Internal Audit and Anti-Fraud Team