Case Study: Leading Insurance Solutions Provider achieves $1M+ in prevented losses and reduced synthetic identity fraud with GBG

Leading Insurance Solutions Provider - Customer Case Study

Leading Insurance Solutions Provider was struggling to stop synthetic identity fraud at onboarding without harming the customer experience or overburdening limited technical resources. GBG was engaged to provide identity verification and fraud detection during enrollment, using its Identity data verification capability alongside fraud risk signals to address rising synthetic identity threats.

GBG deployed verification against authoritative public and private data sources and assessed email, phone and IP risk via a low-code API and visual journey builder to add no extra customer friction while improving efficiency. The GBG solution reduced synthetic identity losses and boosted operations, delivering a 1.92% fraud transaction lift and more than $1 million in financial gains that would otherwise have been lost.