Case Study: Fast-Growing Digital Banking Solutions Provider achieves 20% uplift in new customer onboarding with GBG

Fast-growing Digital Banking Solutions Provider - Customer Case Study

Fast-Growing Digital Banking Solutions Provider was struggling with high decline rates and limited fraud controls during customer onboarding, and worried that stronger identity checks would add customer friction. They engaged GBG and adopted GBG’s identity data verification and fraud risk signals to improve match and pass rates without disrupting the user journey.

GBG implemented a layered, adaptive approach: backend identity data verification against authoritative sources, real‑time fraud risk signals on attributes like email and device, and dynamic knowledge‑based authentication for higher‑risk applicants. GBG’s solution fast‑tracked trusted identities, applied friction only when needed, and delivered a measurable 20% uplift in onboarding, improving conversion while reducing fraud risk.