GBG
74 Case Studies
Case Study: UBank achieves seamless online onboarding of 300,000+ customers with GBG (greenID) verification
A GBG Case Study
UBank onboards over 300,000 customers since implementation with seamless online ID verification registration system
UBank, an Australian direct bank operating under National Australia Bank, needed a way to scale fully digital account onboarding without branches. Rapid growth had overwhelmed back-office teams with new account applications and identity documents, so UBank engaged GBG to provide an online identity verification capability using GBG’s greenID solution.
GBG integrated greenID into UBank’s existing platform to deliver a seamless online ID verification and registration flow, enabling new customers to complete enrolment within two minutes. The solution supported over 300,000 successful verifications and account openings, boosted staff productivity and customer satisfaction, and was extended across savings accounts, term deposits, self‑managed super funds and home loans.
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UBank
Tim Sinclair
Online Operations Manager