Case Study: CoinJar achieves 80% first-time pass rate and rapid onboarding in seconds with GBG

CoinJar - Customer Case Study

CoinJar, one of the longest-running cryptocurrency exchanges with over 600,000 users, faced slow, manual identity proofing that required tens of thousands of checks each year and produced many time-consuming reviews of unrecognised, expired or tampered documents. In December 2022 CoinJar selected GBG and its identity data verification capabilities to streamline and scale onboarding across multiple jurisdictions.

GBG configured identity data verification with document and biometric checks, a real-time verification dashboard and targeted extended due diligence, integrated to CoinJar’s onboarding flow. As a result GBG helped CoinJar achieve an 80% first-time customer pass rate, reduce average onboarding times to seconds, increase completion rates and save thousands of resource hours while improving early-stage engagement and customer satisfaction.

CoinJar

James Elia

General Manager