Case Study: Bank First achieves faster, fraud‑resistant digital onboarding with GBG’s greenID Scan

Bank First - Customer Case Study

Bank First, a mutual bank focused on putting customers first, needed to fast-track digital account onboarding after COVID-19 drove more customers online. The surge in remote applications brought a spike in identity fraud using stolen PII, creating heavy manual workload and compliance risk. To balance security, compliance and a smooth customer experience, Bank First chose GBG’s greenID platform and greenID Scan for document capture and biometric identity verification.

GBG implemented greenID Scan to perform instant document authentication, OCR, passive liveness checks and selfie-to-ID biometric matching during remote onboarding. The solution streamlined verification to a matter of seconds, reduced manual reviews and improved compliance, with verification rates rising from 70% to 77% within the first month; the rollout also delivered smoother implementation, lower costs and minimal staff training.

Bank First

Liam McMahon

Head of Product & Price