Case Study: D’Resort cuts check-in times by up to 10 minutes and boosts guest experience with GBG AssureID

GBG helps D’Resort achieve identity document capture authentication in seconds

D’Resort, a nature‑inspired staycation resort in Singapore with an integrated water park, faced slow guest check‑ins because reception staff manually keyed identity data into their on‑premise OPERA property management system. Seeking faster, more reliable identity capture and authentication, D’Resort partnered with GBG and TOPPAN NEXT TECH and chose GBG’s AssureID to automate the process.

GBG implemented AssureID with a document reader to auto‑detect, capture and authenticate IDs (backed by a library covering 196 countries and over 8,000 document types), automatically extracting data and populating the OPERA PMS. The GBG solution eliminated input errors, cut check‑in waiting times by up to 10 minutes, delivered measurable guest satisfaction improvements within one month, and freed reception staff to focus on welcoming guests.

D’Resort

Sharguna Nathan

Operation Manager