Case Study: Xceptor doubles customer engagement and saves time with Gainsight

Xceptor doubles customer engagement and saves three hours a day with Gainsight

Xceptor, a financial services enterprise in the EMEA region, faced the challenge of managing its customer success operations with inefficient manual processes. The company partnered with Gainsight to implement a more automated and scalable approach, seeking to improve team visibility and increase customer engagement.

By adopting Gainsight CS and Staircase AI, Gainsight provided Xceptor with AI-powered workflows to replace its manual tasks. This solution saved a team member approximately three hours per day and, most significantly, enabled the company to double its rate of communication with clients, leading to a major boost in customer engagement.

Xceptor