Case Study: PTC achieves a three-month community migration with Gainsight Customer Communities

PTC migrates 15 years of community in 3 months with Gainsight

PTC, an enterprise technology company, was facing a challenge when its existing community platform was acquired, forcing a difficult decision. They had to migrate 15 years of dense technical community content and history within a tight one-year renewal window to avoid significant cost increases. The vendor, Gainsight, was selected to provide its Customer Communities platform after a competitive review.

Gainsight executed a well-organized, API-based migration that enabled the PTC community to launch on time within three months. The results included a seamless transition with positive user feedback on the new platform. Additionally, PTC's technical team was able to quickly implement new tools, standing up a Communities MCP server and a custom Copilot agent within days of launch. The strategic outcome for PTC is that Gainsight is now well-equipped to provide the customer insights that their leadership prioritizes.

PTC