Case Study: Automation Anywhere achieves 2x higher product adoption with Gainsight

Automation Anywhere drives 2x higher product adoption with Gainsight

Automation Anywhere, a leader in agentic process automation, faced a challenge common with scaling resources: its valuable customer training, forums, and community assets were scattered across different platforms. This fragmentation made it difficult for customers to find the right resources, hindering their ability to master the company's complex products. To address this, they turned to the vendor Gainsight.

By implementing Gainsight Customer Communities and Skilljar by Gainsight, Automation Anywhere unified its resources into a single hub with one login. This created a seamless journey for customers, integrating training camps, certifications, and community events. The solution delivered significant results for Gainsight's customer, with engaged users showing 2x higher product adoption. The program also saw over 570,000 training courses delivered in one fiscal year, proving that the unified experience directly contributed to customer success.

Automation Anywhere