Case Study: Calendly achieves 60% user-generated community content with Gainsight

60% of Calendly’s Community Content Is Now User-Generated—How They Made It Happen With Gainsight

Calendly had a successful customer community, but it was mainly support-focused and transactional, helping users solve problems rather than discover new ways to use the product. As the customer base expanded from individuals to large enterprises, Calendly wanted to turn its Gainsight customer community into a place where customers could share creative use cases and inspire each other.

Using Gainsight CC and solution engineering, Gainsight helped Calendly shift the community beyond reactive support and into a more discovery-driven space. The result was a major increase in user-generated content, with 60% of Calendly’s community content now created by users, helping spark new ideas and product innovation.

Calendly

Jillian Bejtlich

Senior Manager of Community