Case Study: Aqua Security predicts churn with 95% accuracy with Gainsight's Staircase AI

Aqua Security Predicts Churn with 95% Accuracy, Thanks to Staircase AI

Aqua Security was struggling with subjective health scores and an inaccurate view of churn risk. To create a more objective, data-driven customer health model, Aqua Security turned to Gainsight’s Staircase AI, integrating signals from support, email, and customer activity to better understand account health.

Gainsight implemented real-time insights and AI-powered health scoring through Staircase AI, which Aqua Security used to improve prioritization, coaching, and forecasting. The new model helped Aqua Security predict churn with 95% accuracy, deliver automated alerts and dashboards, and proactively address at-risk accounts, with added meeting summaries further improving scoring over time.

Aqua Security

Renato Mirabal

Business Operations Manager