Case Study: Rockwell Automation scales customer success with Gainsight AI-powered automation

Rockwell Automation accelerates sentiment analysis and engagement quality with Gainsight

Rockwell Automation, an enterprise technology company, sought to advance its customer success strategy by scaling engagement and strengthening customer outcomes. They partnered with the vendor Gainsight to leverage their AI-powered solutions, including Gainsight Customer Success (CS), Product Experience (PX), and Staircase AI.

By implementing Gainsight's platform, Rockwell Automation standardized processes and incorporated automation and sentiment analysis. This solution allowed them to measure the quality of customer engagements and accelerate their ability to connect engagement data to churn risk. As a result, Gainsight enabled Rockwell Automation to scale its customer success operations effectively across multiple global regions.

Rockwell Automation