Case Study: Dealerware scales customer success and onboarding with Gainsight CS + PX

Dealerware scales customer success for 1,000+ customers with Gainsight

Dealerware, a fleet management innovator, faced a challenge in scaling its Customer Success operations to keep pace with rapid growth. They needed to optimize customer onboarding and gather actionable product usage data without increasing headcount. To address this, they turned to Gainsight and implemented its Customer Success (CS) and Product Experience (PX) solutions.

Using Gainsight CS, Dealerware streamlined its entire onboarding process and gained sophisticated customer health insights. Gainsight PX provided essential product usage data tied to individual users, enabling in-app guidance and feedback collection. The combined solution from Gainsight improved cross-functional collaboration, significantly increased NPS survey response rates by moving them in-app, and allowed the small team to manage over a thousand customers efficiently.

Dealerware