Case Study: PartsSource achieves double-digit retention gains with Gainsight

PartsSource boosts gross revenue retention by 10% with Gainsight

PartsSource, a leading online enterprise software platform for hospital parts and services, faced a challenge with fragmented customer intelligence. Their critical data was scattered across multiple siloed systems, making it difficult to get a unified view of customer health, stay ahead of churn risks, and respond efficiently to customer needs in the mission-critical healthcare sector. To address this, they turned to the vendor Gainsight and its Customer Success platform.

By implementing Gainsight CS and Staircase AI, PartsSource created a centralized hub for customer data, enabling real-time insights and automated engagement playbooks. This solution transformed their customer experience strategy, resulting in a double-digit increase in gross revenue retention. Gainsight also drove significant efficiencies, such as reducing executive business review preparation from days to a single click, and fostered a more proactive, customer-focused culture across the entire company.

PartsSource