Case Study: Southern Water improves pollution monitoring and safety with FYLD

Southern Water - Customer Case Study

Southern Water, a UK utility company, faced significant pressure to reduce pollution incidents and improve environmental performance amid aging infrastructure and increased regulatory scrutiny. The challenge involved gaining real-time visibility into field operations to prioritize resources effectively and respond to incidents without compromising worker safety. Partnering with vendor FYLD, they sought to transform their operational and safety practices using an AI-powered tool for their fieldworkers.

The solution involved deploying FYLD's AI-powered site assessment technology across over 1,000 fieldworkers. This provided real-time data and smart notifications to managers, enabling over 60,000 remote interventions to prevent or mitigate pollution events. As a result, Southern Water conducted over 73,000 AI-driven site assessments and over 1,600 AI-prompted pollution investigations, leading to improved operational performance, enhanced regulatory transparency, and safer field operations.

Southern Water