Case Study: Blue Cross Blue Shield of Massachusetts improves business continuity management with Fusion Framework System

Blue Cross Blue Shield of Massachusetts cuts monthly data entry from a week to under 5 minutes with Fusion Risk Management

Blue Cross Blue Shield of Massachusetts, an insurance company, faced significant challenges managing its business continuity program with limited resources. Using static Word and Excel documents, consultant Michael Dolan struggled to keep 34 plans across 21 business areas updated, leading to constant inaccuracies and a complicated, time-consuming management process. The company implemented the Fusion Framework System from vendor Fusion Risk Management to address these issues.

The Fusion Framework System provided a centralized platform that automated workflows, integrated with HR for weekly data updates, and empowered plan owners to maintain their own data. This drastically improved plan accuracy, reducing a task that took a week each month to under five minutes. For vendor Fusion Risk Management, the solution increased visibility, streamlined audits, and allowed the BCBSMA team to focus on strategic growth, demonstrating tremendous value to the organization.

Blue Cross Blue Shield of Massachusetts