Case Study: WayUp achieves faster issue resolution and higher user satisfaction with FullStory

Solving problems faster and increasing user satisfaction

WayUp is the leading U.S. job marketplace for college students and recent graduates, serving 3.5 million users across 6,300+ campuses and partnering with thousands of employers. With tens of thousands of new users joining each week, the support team faced an ongoing challenge: quickly diagnosing a wide range of user issues and preventing lost or frustrated applicants caused by subtle bugs.

After a quick, plug‑and‑play rollout of FullStory, WayUp’s support agents began using session replay to see exactly what users experienced, resolve tickets faster, and even recover lost application data on behalf of candidates. The platform also spread to sales and customer success for client troubleshooting, reducing back‑and‑forth, improving response times, and becoming an indispensable tool for improving user satisfaction and day‑to‑day operations.

WayUp

JJ Fliegelman

Co-Founder and Chief Technology Officer