Case Study: Sixty, an agency hiring platform, achieves rapid bug resolution and seamless customer support with FullStory

Agency Hiring Platform Supports Users And Fixes Bugs With FullStory

Sixty is an agency-hiring platform that connects businesses with freelancers and agencies for tools like MailChimp, Shopify and more. Facing questions about whether their product was intuitive—and needing to reduce support friction and speed up bug triage—Sixty wanted a way to see exactly how users experienced the product so they could prioritize fixes and improve the UX.

Sixty adopted FullStory session replay and integrated it with Bugsnag, New Relic, and Intercom to watch real user journeys, reproduce errors, and provide real-time support. The company now holds regular “watch film” reviews, resolves bugs in minutes (targeting under 15 minutes), and delivers faster, more empathetic customer support with clearer insights for product improvements.

Sixty

Andrew King

Co-Founder