Case Study: Washington County Public Schools achieves 99% substitute fill rates and streamlined teacher development with Frontline Education

Washington County Public Schools - Customer Case Study

Washington County Public Schools (WCPS) faced an outdated professional learning platform and a substitute management system that left fill rates as low as 82% and dozens of absences unfilled, undermining instructional continuity. To address hiring, absence management and professional growth needs, the district turned to Frontline Education, building on prior use of Frontline Recruiting & Hiring.

Frontline Education implemented Frontline Absence & Time, Frontline Professional Growth and Frontline Recruiting & Hiring, boosting substitute fill rates to about 99% within a week, shaving roughly 45 minutes off each new-hire onboarding, and supporting a summer PD rollout of over 130 classes with zero enrollment issues. The district gained clearer visibility into professional learning effectiveness and linked evaluations to development, producing measurable time savings and a cultural shift toward data-driven teacher growth.

Washington County Public Schools

Joni Burkhart

Coordinator, Professional Development and Evaluation