Case Study: Ridepanda scales support 4x with Front

Ridepanda scales support 4x with Front

Ridepanda, a micro-mobility platform, needed a more flexible and human-feeling customer support solution after pivoting its business model. Their previous platform, Zendesk, was too rigid and complex for their new subscription-based service and for team members with varying levels of tech comfort, including on-the-ground mechanics. This created slowdowns and hindered seamless collaboration across their distributed teams.

By implementing Front's collaborative inbox platform, Ridepanda streamlined its support workflows with automation, AI summarization, and deep integrations with tools like Dialpad and Zapier. The solution from Front empowered the team to handle a 4x increase in support volume while maintaining high customer satisfaction (CSAT) scores in the 80s for email and the 90s for all touchpoints. This allowed Ridepanda to scale its operations efficiently without losing its human touch.

Ridepanda