Case Study: Releaf Dispensary improves SLA compliance with Front

Releaf Dispensary improves SLA compliance by 67% with Front

Releaf Dispensary, a UK-based medical cannabis clinic, struggled with disjointed communication tools that slowed patient support and risked eroding trust. Using separate platforms for emails and calls created inefficiencies and delayed responses. They turned to Front's all-in-one support platform to centralize their patient communications.

By implementing Front as a unified hub with integrated phone logs and CRM data, Releaf Dispensary gained essential visibility and streamlined collaboration. The results included a 67% improvement in SLA compliance, with email response times dropping to about one hour. Front's features like Copilot and Smart QA further helped scale personalized, high-quality patient interactions.

Releaf Dispensary