Case Study: Numbr achieves 75% faster resolutions with Front

Numbr finds resolutions 75% faster with Front

Numbr, a leading French network of accountants, faced challenges with scattered communication and collaboration. Their teams were inefficiently switching between Salesforce Service Cloud and Gmail, making it hard to track conversations and maintain context. This slowed down their response times and complicated internal collaboration, prompting a search for a centralized solution from a vendor like Front.

By implementing Front's shared inbox platform, Numbr centralized all customer and internal communication. The solution provided better visibility and smoother collaboration, leading to a 64% reduction in reply times and a 75% reduction in resolution times. Front also enabled more efficient onboarding and knowledge sharing, resulting in greater team alignment and more efficient service delivery for the customer.

Numbr