Case Study: Hermes Worldwide improves client communication and quality control with Front

Hermes Worldwide powers 24/7 operations with Front and reviews 10 emails in 3 seconds

Hermes Worldwide, a private luxury ground transportation company, faced challenges with accountability and visibility in client communications while using Gmail, risking lost revenue. As the business grew, they needed a scalable tool, from vendor Front, that could integrate with other systems and support multiple channels.

Using Front's shared inboxes with tags and assignments, along with message templates, the company organized high-volume requests and saved time on repeat scenarios. Implementing Front's Smart QA provided data-driven improvements by automatically evaluating all communications, saving significant time and offering clear overviews for team coaching. Front transformed their operations with enhanced transparency and collaboration.

Hermes Worldwide