Case Study: McLaren Mastercard Formula 1 team achieves reliable, scalable IT operations with Freshservice

McLaren Mastercard Formula 1 Team enhances performance with enterprise-grade ITSM

The McLaren Mastercard Formula 1 team, part of McLaren Racing, faced the challenge of delivering reliable enterprise-grade IT operations across a fast-moving global racing schedule, rebuilding technology infrastructure at a new location every week with a very lean IT staff. To support race-day performance and growing team needs, the team turned to Freshservice for IT service management.

Freshservice was implemented to streamline race-weekend operational checks and employee lifecycle workflows, giving McLaren a consistent, traceable way to manage critical technology readiness before each race. The result is better cross-functional visibility, more systematic event preparation, and a scalable ITSM foundation that supports operations across 24 race locations annually, ~2,000 service requests per quarter, and 150+ employee lifecycle tickets per quarter.

McLaren Mastercard Formula 1 team

Dan Keyworth

Director