Case Study: Byond Travel achieves a 10X improvement in customer experience with Freshsales

Byond Travel improves customer experience by 10X with Freshsales

Byond Travel, a boutique travel and hospitality company founded in 2016, needed a CRM to centralize customer information, manage a lean four-person sales team, and improve ease of doing business after an unsatisfactory experience with Agile CRM. To capture and act on inbound leads and bookings efficiently, Byond Travel selected Freshsales as their CRM solution.

Freshsales provided Smartforms to auto-create deals and contacts, multiple sales pipelines to categorize bookings by preferred travel dates, email integration, notes/reminders, workflow automations and a reports dashboard. As a result, Byond Travel achieved a 10X improvement in customer experience, 20/20 sales visibility and 20X faster reporting/analysis while reducing manual work and improving conversion and follow-up.

Byond Travel

Aashray Patel

Partnerships and Marketing