Case Study: Passalacqua Achieves Seamless Luxury Payments with FreedomPay

Crafting a Seamless Luxury Experience at Passalacqua with FreedomPay

Passalacqua, the five-star luxury hotel on Lake Como in Italy, wanted to modernize its payment experience without disrupting the property’s historic elegance. The hotel needed a seamless, discreet solution that could support payments anywhere on the estate, integrate with its PMS, and deliver secure, paperless guest billing. FreedomPay provided its commerce technology to help meet these requirements.

FreedomPay implemented mobile Wi‑Fi-enabled payment terminals, direct PMS integration, end-to-end tokenization, point-to-point encryption, and digital receipt delivery. The result was a unified, high-touch commerce experience with frictionless payments, no visible POS disruption, real-time reporting for faster reconciliation, and stronger PCI-compliant security. FreedomPay also helped Passalacqua maintain its luxury ambiance while improving operational efficiency.

Passalacqua

Elena De Santis

Director of Finance