Case Study: YMCA Whittlesea achieves greater efficiency and better control with FranConnect World Manager

YMCA Improving Efficiency in Processes and Better Control Over What Their Teams are Doing

YMCA Whittlesea, a community organisation serving recreation, children’s, disability and youth services with over 450 employees and volunteers, needed a central hub to manage training, compliance and internal communications across multiple locations and tiers. To address strict industry guidelines and gain visibility of staff activity, they implemented FranConnect’s World Manager platform, using its e‑Learning tool, Service Desk and compliance features.

FranConnect’s World Manager delivered online bite‑sized inductions, a Service Desk for venue‑level issue tracking, online checklists and detailed reporting, giving YMCA Whittlesea end‑to‑end onboarding visibility and the ability to pull any individual’s training history on demand. The organisation reports greater efficiency in processes, better control over what teams see and do, improved compliance tracking and more accurate workforce planning — freeing managers from routine induction delivery and enabling them to focus on higher‑value tasks.

YMCA Whittlesea

Sandra Marson

HR & Systems Manager