Case Study: On Deck Concepts Streamlines Training and Boosts Employee Engagement with FranConnect

On Deck Concepts reduces front-line turnover with FranConnect

On Deck Concepts, a multi-brand restaurant and entertainment group, faced the challenge of streamlining training and communication across its diverse portfolio of locations. They sought a unified digital platform to replace printed materials and create a more engaging, mobile-first learning experience for employees. To address this, they partnered with vendor FranConnect to implement its World Manager product.

FranConnect's solution provided On Deck Concepts with a centralized, customizable platform called On Deck University. This system delivered branded training content, facilitated clear communication through tools like sign-offs and a social hub, and provided robust reporting. The results included improved employee engagement, a more streamlined manager training program, and a measurable reduction in front-line employee turnover. FranConnect enabled the company to create a cohesive learning environment that supported career growth and operational efficiency.

On Deck Concepts