Case Study: Neighborly streamlines franchise operations and drives growth with FranConnect

Neighborly Brands Utilizes FranConnect to Streamline Operations & Drive Growth

Neighborly, the world’s largest home services franchisor, needed better visibility into field operations, franchisee performance, and training effectiveness across its 28 brands and 4,500+ franchises. It turned to FranConnect and its cloud-based franchise management platform to help systemize operations, roll up data, and identify where performance was strong or falling short.

FranConnect implemented its Operations platform, CRM, and site-visit tools to track KPIs, communication, documents, and even virtual visits, giving Neighborly a single system to manage and benchmark franchise activity. The results included faster identification of service issues, targeted training improvements that increased drive average at Mr. Rooter, and stronger franchisee engagement and operational consistency across the Neighborly system.

Neighborly

Mary Thompson

Chief Operating Officer