Case Study: Moe's Southwest Grill achieves enhanced franchisee engagement and operational transparency with FranConnect

How Moe’s Southwest Grill Enhanced Franchisee Engagement by Sharing Data Openly

Moe’s Southwest Grill, a fast‑casual chain with over 650 locations owned by Focus Brands, faced an outdated, paper‑based store audit process that limited transparency and franchisee engagement. To modernize operations and give franchisees clearer visibility into performance, Moe’s implemented FranConnect’s audit and franchise management platform.

FranConnect delivered digital checklists, scorecards for store openings, integrated reports (including Steritech food‑safety evaluations), and analytics dashboards so Moe’s could share year‑to‑date score averages, top deficiencies, and regional/FBC comparisons openly with franchisees. The solution improved coach efficiency, enabled targeted coaching and self‑evaluations by multi‑unit operators, and increased franchisee engagement by making performance data transparent across the system.

Moe’s Southwest Grill

Chris Hammond

Regional Franchise Director