Case Study: Capriotti’s achieves data-driven growth and streamlined royalty management with FranConnect Royalty Manager

A Royalty Solution Helps Capriotti’s Advance a Data-Driven Growth Strategy

Capriotti’s, an award‑winning sandwich brand with about 115 locations pursuing an aggressive growth plan (500 locations by 2025) and the acquisition/expansion of Wing Zone, faced the challenge of rapidly onboarding franchises and reducing manual, error‑prone processes—particularly Wing Zone’s Excel‑style royalty system. To support employee efficiency and data‑driven growth, Capriotti’s turned to FranConnect and implemented FranConnect’s Royalty Manager (part of its Operations solution).

FranConnect’s Royalty Manager automated sales reporting, royalty calculations, and electronic funds collection with out‑of‑the‑box POS integrations and minimal configuration, enabling a smooth migration from Wing Zone’s ad hoc system. The platform centralized agreements, reduced manual work, improved accuracy with built‑in checks, and unlocked benchmarking, KPIs, and dashboard reporting to track unit performance and prioritize franchisee support—resulting in streamlined workflows, immediate electronic collections, and an increase in monthly leads as Capriotti’s moves toward a data‑driven expansion.

Capriotti’s

Brent Erwin

Senior Vice President of Finance