Case Study: Big Bus Tours achieves streamlined scheduling, remote timeclocks and 100% user adoption with Fourth (HotSchedules)

Why Big Bus Tours has decided to invest in labor management tools

Big Bus Tours–Chicago, a leading hop-on, hop-off sightseeing operator, was weighed down by paper-based scheduling, no remote clock-in capability and manual payroll entry. These inefficiencies consumed managers’ time, hindered last-minute communication and made scheduling for a largely mobile, part-time workforce cumbersome.

Implementing HotSchedules and HotSchedules Webclock in 2015 gave the team a mobile scheduling, time-and-attendance and communication platform with 100% adoption. The change saved about three hours weekly on attendance tasks (plus 2–3 hours on payroll entry), improved company-wide communication, enabled remote clock-ins for better work–life balance, and made it easier for managers to assign, track locations and forecast sales across 14 city locations.

Big Bus Tours

Joey Robinson

Senior Vice President