Case Study: The Bulgari Hotel achieves streamlined F&B operations and tighter cost control with Fourth's inventory solution

The Bulgari Hotel - Customer Case Study

Bulgari Hotel is a privately owned 5-star hotel in London’s Knightsbridge with 85 rooms, a spa, restaurant, private cinema and a 95% occupancy rate since opening in May 2012. From day one the owners, finance and IT teams wanted highly efficient operations and a robust food & beverage system that provided comprehensive reporting, permission-based purchasing controls and tighter stock management.

They implemented Fourth’s web-based inventory solution, recommended by Restaurant Alain Ducasse and familiar to the hotel’s chefs, with Marcin Gralak and Marco Mascellani managing the rollout. The system consolidated all F&B data, delivered pre-built reports, controlled ordering, sped up stock counts, improved recipe costing and reduced waste—freeing managers to spend more time with guests and preventing stock shortages.

The Bulgari Hotel

Marcin Gralak

Income Auditor