Case Study: Moto Hospitality Ltd achieves 100% purchasing compliance and 98% electronic invoice capture with Fourth's Purchase-to-Pay solution

Moto Hospitality Ltd - Customer Case Study

Moto Hospitality Ltd, the UK’s largest motorway service operator with 48 locations and a portfolio of major franchised brands, faced time-consuming, error-prone manual ordering and site-level accounting across hundreds of suppliers. The business needed a Purchase-to-Pay solution to enforce purchasing compliance, centralise catalogue management, reduce telesales and admin burdens, and eliminate manual invoice entry.

Moto selected Fourth’s hospitality-specific Purchase-to-Pay system and rolled it out across the estate, starting with the highest-volume suppliers and scaling to dozens more; the programme went live within six months, on time and on budget. Results included 100% purchasing compliance (no inbound phone orders), 98% of invoice volume captured electronically, significant administration cost savings and team restructuring, faster manager time on the shop floor, and improved supplier access and invoicing capabilities.

Moto Hospitality Ltd

Guy Latchem

IT Director