Case Study: Mandarin Oriental Hotel Group achieves streamlined, audit-ready purchase-to-pay and inventory management with Fourth

Mandarin Oriental Hotel Group - Customer Case Study

Mandarin Oriental, founded in Hong Kong in 1963, is a global luxury hotel group with 35 properties and a strict focus on consistent, high-quality service and rigorous audit controls. To maintain identical standards across hotels and remove laborious, error-prone manual purchasing and inventory processes, the group needed a mobile, standardized purchase-to-pay and inventory system that would support both operations and finance.

Since 2012 Mandarin Oriental has used Fourth’s Purchase to Pay & Inventory solution, configured for regional needs and integrated with accounts payable, finance and POS. The platform delivers fast, trustworthy reporting for corporate and purchasing directors, unifies purchase orders and approvals at property level, creates an auditable trail, reduces rogue buying and cuts manual work—resulting in stronger controls, time savings and improved compliance that Ken Eng recommends to other hotel groups.

Mandarin Oriental Hotel Group

Ken Eng

Operations Controller