Case Study: Carluccio’s achieves unified real-time analytics and improved staff engagement with Fourth

Carluccio's - Customer Case Study

Carluccio’s, founded by Antonio Carluccio, is a 103‑site Italian restaurant and deli brand with 3,000+ staff that prides itself on authentic food and sustainability. The business faced fragmented data across POS and feedback systems and needed better real‑time insight for faster decision‑making, alongside a modern way to engage and mobilize frontline teams.

Working with Fourth, Carluccio’s deployed Fourth Analytics to unify data into tailored dashboards and reliable alerts, and Fourth Engage as a branded mobile app for rotas, payslips and team communication. The integrated solution delivered a single view of performance, quicker, more confident actions by managers, and significantly improved staff engagement and on‑the‑go communication.

Carluccio's

Jon Taylor

Head of IT