Case Study: Buffalo Wild Wings cuts scheduling time by 75% and reduces labor costs with Fourth (HotSchedules)

Buffalo Wild Wings - Customer Case Study

Buffalo Wild Wings in Brea, CA is a two-story, 12,000 sq. ft. flagship location seating nearly 600 with about 170 employees, including many students with constantly changing availability. Managers were bogged down by paper schedules, handwritten changes, lost time-off requests and poor visibility into overtime and skill-level coverage.

They implemented HotSchedules and HotSchedules Logbook to automate scheduling, communications and daily rosters. The tools reduced schedule creation time by about 75%, improved employee communication through broadcast messaging and mobile access, prevented costly overtime with trade alerts, and ensured each shift had a balanced mix of experienced staff — delivering clear labor cost savings and easier management from anywhere.

Buffalo Wild Wings

Vivian Neubauer

General Manager