Case Study: AAA Carolinas achieves faster claims decisions and $20,000/year savings with Fortra Webdocs

Fortra Software Gives AAA Carolinas a Life

AAA Carolinas, an independently operated affiliate of the American Automobile Association with more than 800 employees and 34 offices across North and South Carolina, faced slow, costly paper-based workflows in its insurance division. Underwriters and admin staff manually processed, routed and filed hundreds of documents daily, creating storage strain, misfiled or lost paperwork, delayed decisions and rising operational costs.

The company implemented Webdocs from HelpSystems, a web-based document and image management system that enabled fast scanning, secure electronic storage, web access, revision tracking and controlled document distribution. The solution was installed in under two hours with minimal training, cut policy-processing times from weeks to days, delivered ROI in less than two months and is saving an estimated $20,000 a year in paper and storage costs while improving productivity and scalability.

AAA

Harry Johns

Insurance IT Manager