Case Study: ShopBack achieves seamless, instant checkout with Forter

ShopBack cuts 3DS rates by 95.9% with Forter

ShopBack, an online rewards and deals shopping platform, faced the challenge of balancing strong fraud protection with efficient customer checkouts. As they scaled and introduced instant payment flows, their reliance on 3DS authentication created friction that slowed approvals. They partnered with Forter's Fraud Management solution to find a scalable way to deliver instant decisions and reduce this friction.

Forter implemented its real-time fraud decisioning to evaluate every transaction, allowing ShopBack to safely reduce its use of 3DS. This solution resulted in a significant 95.9% average reduction in 3DS rates globally. ShopBack achieved a very low average chargeback rate of 0.025% across major markets while maintaining scalable protection and a frictionless customer experience.

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