Case Study: OWC Eliminates Manual Reviews and Boosts Approvals with Forter

OWC reduces false positives by 76% with Forter

OWC, a computer hardware retailer, faced a significant challenge with a high rate of false positive fraud declines and a lengthy manual review process that delayed orders and harmed the customer experience. To address this, they partnered with Forter and implemented its Payment Fraud Protection Solution to automate and improve their fraud management.

By using Forter's solution, OWC completely eliminated manual reviews and achieved real-time decisioning. This resulted in a 76% reduction in false positives and an average approval rate of 99%. The improved process led to a 4-6% lift in sales and considerably faster fulfillment times for customers.

OWC