Case Study: Nutrisystem reduces fraud and improves customer experience with Forter

Nutrisystem boosts approvals to 99.95% with Forter

Nutrisystem, a leading provider of health and wellness solutions, faced a significant challenge with its rules-based fraud prevention system. This system struggled to distinguish genuine customers from fraudsters, leading to a high chargeback rate and the risk of penalties from card providers. To address this, Nutrisystem partnered with Forter to implement its fraud management solution.

By implementing Forter's automated, real-time decisioning platform, Nutrisystem identified fraud both before and after payment authorization. This solution dramatically reduced declines by 98.3% and decreased monthly chargebacks by over 90%, while also avoiding over $300k in pending penalties. The partnership with Forter resulted in a 400% ROI, eliminated manual reviews, and significantly improved the customer experience.

Nutrisystem