Case Study: Mattress Firm cuts chargebacks with Forter

Mattress Firm slashes chargebacks by 94% with Forter

Mattress Firm, a major retailer with over 2,000 stores, faced an extremely high chargeback rate due to its outdated, rules-based fraud prevention system. This system could not accurately distinguish legitimate customers from fraudsters or keep up with evolving fraud trends, which significantly impacted the company's bottom line. They partnered with Forter's Payment Fraud Protection Solution to reduce these chargebacks without adding friction to the customer sales process.

The solution from Forter replaced rules with machine learning to automate the decision process at the point of transaction. This implementation dramatically slashed Mattress Firm's chargeback rate by 94%. The results included increased approval rates, significantly lower fraud costs, and a more flexible system capable of handling the demands of the business.

Mattress Firm